If you sell any kind of physical/tangible goods through your website, then you need a clear and cleverly-constructed Returns Policy.
Our automated Returns Policy lets you choose whether or not refunds are available if the item is returned before processing of the order has begun.
By default, if refunds are permitted where the item is returned before processing of the order has begun, this will include circumstances in which the customer simply changes his/her mind.
Our Returns Policy will give you as the vendor the ability to choose between providing a replacement or store credit at your discretion.
It also uses a clever fault-based approach to determining whether or not the customer is entitled to a replacement/credit, which gives you the ability to properly assess the circumstances in each case before making a decision.
By default, the customer will need to pay the return shipping costs – if you are at fault, then the customer will be reimbursed for the reasonable return cost.